“Peak Season” is all Australian school holidays and NSW long weekends periods whilst
“Non Peak Season” period is all other times.
Cancellation of Non-Peak Season Bookings
Cancellation of your booking may incur charges. The following charges will apply in relation to each booking:
1. If more than 14 days prior to your scheduled check-in time NO cancellation fee will be applied and any monies you have paid for your booking will be returned.
2. Less than (and including) 14 days but up to 48 hours of your scheduled check-in time will incur a 50% cancellation fee that will be deducted from any monies which you have already paid.
3. Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply.
4. Please note that Saturday night bookings are an exception to the above points. If more than 14 days notice is given then there is no cancellation fee, however if 14 days or less notice is given a 100% cancellation fee is applicable. If multiple rooms have been booked, more than 21 days notice is required for no cancellation fee to apply. If 21 days or less, 100% cancellation fee applies.
Cancellation of Peak Season Bookings
Cancellation of your booking may incur charges. The following charges will apply in relation to each booking:
1. If more than 30 days prior to your scheduled check-in time NO cancellation fee will be applied and any monies you have paid for your booking will be returned.
2. If between 15 days & 30 days of your scheduled check-in time a 50% cancellation fee will apply.
3. If 14 days or less a 100% cancellation fee will apply.
COVID 19 / Lockdown
If a booking cancellation occurs due to your LGA being locked down by Government Authorities and it is illegal for you to travel the following applies:
• Full refund if cancelled with 48 hours of lockdown commencing
• Full credit note if cancelled after first 48 hours
If a booking cancellation occurs due to the Shoalhaven LGA being locked down by Government Authorities and it is illegal to travel to the region the following applies:
• Full refund
Self Check In
Hotel Arrival Hours: 2:00 PM – 10:00 PM
Hotel Departure Hours: Until 10:00 AM
Child policies
-Children of all ages are welcome.
No age restriction
-Only over 18 are permitted to check in
Pets
-Pets are not allowed.
GENERAL TERMS AND CONDITIONS
-All rooms will require full payment in advance.
-Damage, breakages, theft, and losses are the tenants’ responsibility during their stay
Additional cleaning fees may apply as required.
-Smoking is not permitted at any time on Level 1 of the Hotel. An additional $200 cleaning fee will be charged.
-For the enjoyment of all guests, noise restrictions apply after 9pm. Excessive noise is not tolerated.
-The number of guests must not exceed the number stated on the booking confirmation notice or subsequently agreed in writing or email.
-Room degradation (significant uncleanliness) attracts a $200 cleaning fee, plus any professional floor cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its saleable condition.
-The breach of any of the above conditions may result in immediate termination of rental and charges.
